Got a question? We've probably answered it here
The questions we hear most, grouped by topic. Most of these answers come straight from our experience with thousands of horses.
Products and sizing
Choosing the right pad, how it is made, and how to measure for it.
Start with the product finder quiz. It asks about your horse's hoof health and what you are trying to solve. If you would rather talk it through, book a consultation with Derek Poupard CJF DipWCF and he will walk you through it.
Pads go under the frog and sole for ground support. Inserts go inside glue-on shoes for comfort and shock absorption. Pads are for barefoot or recovery. Inserts are for horses that are being ridden.
We have a detailed guide on the site with photos and step-by-step instructions. The key is measuring immediately after a fresh trim: width across the widest point of the sole, and length from toe to the buttress of the heel, excluding the heel bulbs. Inches or millimeters both work, as every size chart lists both. If you're unsure, send photos and Derek's team can help you verify before you order.
We print pads and inserts after you order them, not before, so they are made to your horse's measurements. Standard black Squish Pads are stocked and ship the same day. Colored pads print within one to two business days.
No. The Squish Pad is a rehabilitation shoe for ground support only. It is soft by design, for laminitic and sensitive horses that need soft support at rest. If your horse needs to stay in ridden work, look at the EasyShoe One AIR Inserts instead.
It depends on the horse and the terrain. Most last four to eight weeks before they wear down, and some horses are harder on them than others. Replace a pad once the tread is worn flat or the edge starts to break down.
Glue, shipping and returns
Getting a good bond, how orders ship, and what to do if something isn't right.
The two most common causes are poor hoof prep and unpurged glue. Make sure the hoof and shoe are clean and completely dry, and purge the mixing tip before every application. Temperature matters too: cold weather slows cure time. If you are still having trouble, check the glue application guide or get in touch.
Purge before every application. Dispense a small amount onto a scrap surface until you see the mixed color come through. This clears out any unmixed material in the nozzle. It takes five to ten seconds.
Yes. We use Shippo for international orders. Shipping costs and delivery times vary by location. Check your address at checkout to see the rate and estimated arrival.
Unused products in their original condition can be returned within 30 days of delivery for a refund. On US orders, you can also exchange for another size free of charge. You pay return shipping. Custom-sized products can't be returned or exchanged, but if anything arrives damaged or faulty, we'll replace it.
Still can't find your answer?
Get in touch or talk to Derek directly.